This policy has been put in place to encourage a more reliable service provision for the benefit of the clients, patients and your co-workers.
Reliabilty = Reputation
We have worked closely with >118 clients to increase the reliability of services and to develop this policy.
When shifts are cancelled this often creates a logistical nightmare for the clients, damages the workers and company reputation. And of course disrupts patient care.
This policy will also benefit your co-workers and provide a more fair system. We can;t have PAs miss out on work because of a few PAs not being organised with their schedules.
We do not want to implement charges to our workers and if you are well organised we hope not to do so.
Sickness Policy
If you are calling in sick please see T&Cs for more details. (4.8)
As a PA you should be familiar with the rules around sickness and Med3s.
If you are unwell you must contact the client directly to call in sick. The client MUST be contacted before 8am. (The direct number will be in the shift location details on the app).
Open a Live Chat with LocumPA via the website.
Explain the reason for the cancellation and when you expect to return back to work.
If you are sick for more that 7 days you will legally require an official Med3. Not providing a Med3 will result in cancellation charges and may result in disciplinary action and even termination.
Save our number Speak to us on the phone or leave a voicemail. T: 0800 086 958
Shift Cancellation Policy
If you have taken a shift and need to cancel we need to be notified immediately.
Please do the following:
Speak to us on the phone or leave a voicemail.
You must contact the client direct if this is a same day cancellation. The client MUST be contacted before 8am. The direct number will be in the shift location details on the app.
Open a Live Chat with LocumPA via the website.
Explain the reason for the cancellation and when you expect to return back to work.
T: 0800 0869 585
If you cancel within a 28 day period then there will be a cancellation fee. Please see T&Cs for more details. (4.6)
If you do not take further shifts you will be sent an invoice, if that invoice is not paid it will be sent to a debt collection company.
Multiple cancellations will naturally lead to the clients not using you as their preferred worker and may lead to dismissal from the entire company.
Locum PA Directors